Veröffentlichungen von Dr. Björn Münstermann

Journal-Artikel (Peer Reviewed)

Münstermann, B., Eckhardt, A., and Weitzel, T. (2010)
The performance impact of business process standardization - an empirical evaluation of the recruitment process
Business Process Management Journal (16:1), p. 29-56 (VHB-JOURQUAL 3 Rating: C)

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Purpose of this paper: This paper aims at showing if business process standardization has an impact on business process performance and should be considered as both a valid BPM measure and a regular driver of process success. Design/methodology/approach: An empirical analysis based on data from 156 firms is used to evaluate the hypothesis that process standardization positively impacts business process time, cost, and quality. Findings: Firstly, the paper proposes a model and empirical operationalization to analyze the impact of process standardization on process performance. Secondly, empirical analysis shows that business process standardization has a decisive impact on process performance (R2: 61.9%). Precisely, there is a significant impact on process time, cost, and most notably on quality. The results indicate that the impact is strongest in services firms and varies subject to a firm's strategy type. Practical implications: The results suggest that business process standardization should regularly be considered a prime action item and major tool in a firm's BPM toolbox. What is original/value of paper: The paper is among the first to empirically show the vital impact of process standardization on performance. For academics and practitioners interested in business process management and the value impact of processes, the results suggest adding process standardization as a regular argument into research on and management of business processes. Keywords: Business process standardization, business process performance, process time, process cost, process quality, staff recruitment.

Münstermann, B., von Stetten, A., Eckhardt, A., and Laumer, S. (2010)
The Performance Impact of Business Process Standardization - HR Case Study Insights
Management Research Review (früher: Management Research News) (33:9), p. 924-939 (VHB-JOURQUAL 3 Rating: C)

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Purpose: This paper intends to enhance the understanding of business process standardization and how it contributes to generate business value. This research is a step towards a solid theoretical framework around business process standardization. Design/methodology/approach: A single case study conducted in a global operating company is completed. Standardization of a certain business process (in our case the recruiting process) is shown to contribute to business value. Findings: By standardizing its recruiting process, the company was able to reduce the "Time-to-Hire" from 92 to 69 days and the overall costs of the recruiting process by about 30 percent. The quality of the applicant data has clearly improved. Clarity and transparency of the recruiting process could be increased while the administrative expense within the HR departments in the distinct business locations could be reduced significantly. Research limitations: As with every case study, the generalizability of our findings is limited because a) the results are based on a single case only and b) because we focus solely on one process - the recruiting process - and do not include other business processes. Practical implications: The case study can be useful for any company that intends to standardize its recruiting process. Clear indications of how to achieve business value out of process standardization are given. Originality/value: This study provides a clear definition of what business process standardization is and how it can lead to increased business value. To practitioners clear indications of how to achieve increased business value by business process standardization are provided. Keywords: Business process standardization, Business value, Human resources information systems, Recruitment Paper type: Case study

Konferenz-Artikel (Peer Reviewed)

Münstermann, B., Möderer, P., and Weitzel, T. (2010)
Setting up and managing business process standardization: Insights from a case study with a multinational e-commerce firm
Proceedings of the 43rd Hawaii International Conference on System Sciences (HICSS), Kauai (HI)

Münstermann, B. and Eckhardt, A. (2009)
What drives Business Process Standardization? A Case Study Approach
Proceedings of the 2009 International Conference on Information Resources Management (CONF-IRM), Al-Ain, United Arab Emirates (UAE)

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Business process standardization is of growing importance for both researchers and practitioners alike. Corporate experts and process owners meanwhile consider business process standards to be a prime action item and major instrument in a firm's BPM toolkit. An increasing number of scientific publications show also growing interest of the scientific community. But to date Information Systems (IS) research on business process standardization most notably is focused on the impact of business process standards on business process performance abstracting away from a concise analysis of their antecedents. Therefore in this paper - based on an exploratory case study from healthcare industry - we present a conceptual framework describing three antecedents of business process standardization: Top management support, involvement of the HR-, business- and IT departments and organizational governance/topology. As this approach is conceptual in nature future research should empirically evaluate our framework.

Münstermann, B., Joachim, N., and Beimborn, D. (2009)
An empirical evaluation of the impact of process standardization on process performance and flexibility
Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco (CA)

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This paper argues that business process standardization, as part of BPM activities, is an effective way to improve business process flexibility and performance. We develop and empirically evaluate a theoretical model of the differential impact of business process homogenization and optimization on business process flexibility and performance. The analysis based on data from 85 large firms shows a strong and highly significant influence of process standardization on business process flexibility and performance. This paper is among the first to propose a research model and empirical operationalization to analyze the twofold impact of process standardization on business process flexibility and performance. For practitioners the paper provides actionable recommendations on how to apply the findings to their management context.

Beimborn, D., Joachim, N., and Münstermann, B. (2009)
Impact of Service-oriented Architectures (SOA) on Business Process Standardization - Proposing a Research Model
Proceedings of the 17th European Conference on Information Systems (ECIS), Verona, Italy

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What is the impact of a Service-oriented Architecture (SOA) on the efficiency and effectiveness of business process standardization (BPS)? The contribution of this paper is the development of a research model around the impact of SOA on BPS in terms of achieving fundamental efficiency and flexibility potentials while covering both the business layer and the IT layer of the firm. Drawing on an accepted and widespread enterprise architecture model, we derive propositions that explain why and how SOA's characteristics help to standardize business processes and how the interplay between SOA and BPS leads to an increased overall business value. Additional moderator arguments, such as the level of service granularity, the centrality of SOA governance, or Business IT alignment, are added to the research model as critical success factors of achieving business value of SOA.

Münstermann, B., Eckhardt, A., and Weitzel, T. (2009)
Join the standard forces - Examining the combined impact of process and data standards on business process performance
Proceedings of the 42nd Hawaii International Conference on System Sciences (HICSS), Big Island (HI)

von Stetten, A., Münstermann, B., Eckhardt, A., and Laumer, S. (2008)
Towards an Understanding of the Business Value of Business Process Standardization - A Case Study Approach
Proceedings of the 14th Americas Conference on Information Systems (AMCIS), Toronto, ON, Canada

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What is the business value of process standardization? Alongside the development of industrial engineering of information technology and of business process redesign studied by Davenport and Short (1990), and Davenport's approach defining business processes (Davenport, 2005), other researchers offer initial insights into business process standardization research opportunities (Venkatesh, 2006). Based on this new thinking about business process standardization, this paper presents a step towards understanding the business value of business process standardization. A single case study with a global operating company was conducted to show how a successful standardized business process and a supporting information system can impact the process performance in terms of cost, time and quality. The process studied within the case study is the company-wide recruiting process. As the results indicate, the company has improved the overall process performance. The results provide an initial insight into an understanding of the business value of process standardization.

Münstermann, B. and Weitzel, T. (2008)
What is process standardization?
Proceedings of the 2008 International Conference on Information Resources Management (CONF-IRM), Niagara Falls (ON), Canada